Client story · Track IQ
Track IQ Case Study
How AxoraOrbit improved renewal and compliance operations at scale
Track IQ
This case study summarises a Track IQ rollout for a telematics operation managing device renewals, certificates, and compliance workflows across a growing customer base.
Unified platform
Fewer manual follow-ups
Renewal visibility
Audit-ready records
The challenge
Manual renewal tracking lived in spreadsheets and email threads. Customer-device records were fragmented, making it difficult to see which units were approaching expiry or already out of compliance. Teams spent hours chasing status instead of resolving exceptions.
Our approach
AxoraOrbit implemented Track IQ with structured data models for customers, devices, and certificates. We configured automated renewal reminders, workflow queues for review tasks, and dashboards for management visibility.
- Centralised customer and device records
- Automated renewal reminders and escalation paths
- Certificate verification support
- Reporting for pending renewals and compliance rates
The outcome
Operations gained a single source of truth for renewal status. Coordinators could prioritise overdue items from a queue instead of searching inboxes. Leadership accessed compliance trends without requesting ad-hoc reports. The platform continues to evolve with client feedback through AxoraOrbit's development process.
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